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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Isaiah McDowell

November 2, 2026

5 out of 5 rating by Isaiah McDowell
"Started pricing around insurance and really just wanted something local where I could go in and speak with my agent directly and not have to sit on hold. I really appreciate how easy Renee was to work with and I look forward to what my prices will look like after the age of 25 if your young and make dumb purchases like me head on over to state farm shawano with Jake and see how much you can save."
We responded:
"Isaiah, thank you for the awesome 5-star review! We’re glad Renee made your experience easy and enjoyable. At Jake Webster State Farm in Shawano, we pride ourselves on friendly, personalized service and helping customers find the right insurance at competitive rates. We appreciate your recommendation and look forward to being here whenever you need us! -Jake"
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Amanda janz

October 15, 2026

5 out of 5 rating by Amanda janz
"I cannot say enough great things about Emaline at Jake Webster – State Farm Insurance Agency! She has been absolutely wonderful to work with from start to finish. Emaline is extremely knowledgeable, helpful, and genuinely dedicated to finding the best coverage for her customers.
Not only was she able to save us money on ALL of our insurance policies, but she went above and beyond to put together the specific coverage and policies we needed—something that several other insurance agencies were unable to accomplish!
She took the time to understand our needs, explain our options, and make sure we had the right coverage at the best possible rates. The entire experience was easy, stress-free, and exceeded our expectations.
If you're looking for someone who truly goes the extra mile, I HIGHLY recommend Emaline! It's rare to find someone who combines exceptional customer service, expertise, and genuine care for their customers. We couldn't be happier with our experience and are so thankful for everything she has done for us!"
We responded:
"Amanda, thank you so much for this incredible 5-star review! We truly appreciate you taking the time to share your experience with our agency.
We couldn’t be prouder of Emaline and the dedication she brings to helping our customers every day. Taking the time to understand each customer’s unique insurance needs, finding personalized coverage, and providing exceptional customer service are exactly what we strive for at Jake Webster State Farm Insurance Agency.
We’re thrilled that Emaline was able to help your family save money while making sure you had the right protection in place. Your kind words mean a great deal to our entire team, and we’re grateful you’ve trusted us with your insurance needs.
Thank you again for your confidence in Emaline and our agency. We look forward to being here for you and your family for years to come!
— Jake Webster & Team
"
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Johnny Fewell

October 15, 2026

5 out of 5 rating by Johnny Fewell
"Great folks in Jake Webster's office. They're always easy to reach and always helpful."
We responded:
"Johnny, thank you for the 5-star review! We pride ourselves on being available to help! We appreciate your recommendation and look forward to being here whenever you need us! -Jake"
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Matt Brown

September 30, 2026

5 out of 5 rating by Matt Brown
"Very knowledgeable and the staff is very friendly and go the extra mile especially Emaline"
We responded:
"Thanks for the review Matt! Your referrals are greatly appreciated! "
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Brenda Nooyen

September 30, 2026

5 out of 5 rating by Brenda Nooyen
"Great service friendly people great people to talk to,I just love miss Renee she is the best love talking to her when she is able to talk to me she listens to any concerns I have and answers my questions if I have any,Jake and Max I have talked to are good to,BUT RENEE is the best,Love that woman,so check them out you will be highly satisfied I've been with them if I remember right since 2019 and not going anywhere else......"
We responded:
"Thank you Brenda! We appreciate your review. Renee is the best! We are grateful for you! Please reach out if you ever need any assistance! "
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Daniel Wright

September 10, 2026

5 out of 5 rating by Daniel Wright
"All I can say is, This has been the best insurance company I have ever dealt with.
Jake and his team are the most friendly, knowledgeable, and helpful people I have seen. They care about their people, not just about selling policies or add-ons...
For great service, great price, and friendly, helpful, smiling faces,
It's gotta be Jake from State Farm...."
We responded:
"Hey thanks Daniel! I’m proud of my team and the amount of care and service they provide! Thank you for your business!"
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D. Bruno

August 19, 2026

5 out of 5 rating by D. Bruno
"Renee is awesome and set me up with exactly what I needed for a good price."
We responded:
"Thank you for letting our community know about your experience. We appreciate you!"
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Nicholas Kaster

August 13, 2026

5 out of 5 rating by Nicholas Kaster
"The entire process was made really easy by Emaline. She contacted us right away and was able to provide all information and quotes in a timely manner given we had a very small window to get new coverage."
We responded:
"Thank you Nick! We appreciate you guys! "
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Kaitlyn Rummel

August 4, 2026

5 out of 5 rating by Kaitlyn Rummel
"We had a great experience working with Jake and Emaline at State Farm in Shawano. They took the time to go through our policies, answer all of our questions, and make sure we understood our coverage.

They ended up saving us well over $1,000 a year while actually increasing the coverage on both our home and auto insurance. On top of that, we were able to move our home, auto, ATV, and trailer insurance all to one place, which makes everything so much easier to manage.

Jake and Emaline were friendly, easy to work with, and never made us feel pressured. They genuinely wanted to make sure we had the right coverage at the best value. We're really glad we made the switch and would definitely recommend them to anyone looking for an insurance agent."
We responded:
"Thank you Kaitlyn! We appreciate your trust!"
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CAT DOVE

July 27, 2026

5 out of 5 rating by CAT DOVE
"Emaline was extraordinary. Exceptional customer service! We immediately dropped our previous insurance company due to the crabby, misleading, untruthful agent we had to deal with at Hometown. We're so relieved to be with State Farm now."
We responded:
"Thank you Cat! We look forward to working with you and appreciate your business! "
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Kris Dove

July 27, 2026

5 out of 5 rating by Kris Dove
"Very friendly and helpful. Answered all questions like they wanted us as a customer. Emaline Harris was great!"
We responded:
"We definitely appreciate you! Thank you for letting us know about your experience!"
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Chrystal Wedde

June 24, 2026

3 out of 5 rating by Chrystal Wedde
"Started off great, then got weird. Farmers offered me more coverage for nearly $1,200 less a year. It was time for a change. Renee was fantastic over the years."
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David Santana

February 26, 2026

5 out of 5 rating by David Santana
"We had the luxury of working with Ava, she was super nice and friendly. Answering all of our questions and concerns. She explained everything super well and did a phenomenal job in making sure we understood everything. Even offering us water or other refreshments to make us comfortable. 10/10 would recommend."
We responded:
"Thank you for the feedback David! It’s always great to hear from our new customers and their positive experiences! We appreciate you! "
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Isadore Tinsley

February 25, 2026

5 out of 5 rating by Isadore Tinsley
"I needed an auto quote from someone who wasn't an over the phone agent with 13 kids in the background. Jake was the perfect guy. Swift, easy to work with, and a personable guy. Didn't under or oversell anything. Got me exactly what I came in for and more, for a LOT less than the competition. Highly recommend. I appreciate you for your last hour of your day."
We responded:
"Thank you for the feedback. It was great to meet you today. I’m glad I could help! "
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Jordan Shepherd

January 6, 2026

5 out of 5 rating by Jordan Shepherd
"Absolutely love my agents. Renee is such a wonderful person and always so sweet and kind. We need more people like this in the world."
We responded:
"Thank you so much Jordan for the gracious review. Renee is certainly one of a kind! "
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Noel Broder

December 24, 2025

5 out of 5 rating by Noel Broder
"Like a good neighbor, State Farm is there…and let me tell you..Ava was there! She was friendly and helpful; answered any questions I had. I would highly recommend meeting and talking with Ava to guarantee the best insurance rates and coverage for your needs."
We responded:
"Hey Noel! We are excited to work with you! Thank you for the review! "
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Melynda Almy

December 24, 2025

5 out of 5 rating by Melynda Almy
"I had a great experience working with Ava on Jake's team! She helped me save and get more coverage than my previous insurance was offering! State Farm also has this cool thing that can help save more for safe driving by Bluetooth and having it in my car and not texting and stuff. I don't do that, so I'm excited to see what type of savings I can get with this on top of what I am saving already!

If you need help walking through policies and knowing what is what or comparing what you have or don't Ava is willing to help out with that too 🙂"
We responded:
"Thank you Melynda! We currently appreciate the kind words! Drive safe and save is a pretty cool program and many of our customers are seeing a great savings. "
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mike wolfarth

December 23, 2025

5 out of 5 rating by mike wolfarth
"I recently had the pleasure of working with Ava. She made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. Will be looking to add vehicle insurance and motorcycle insurance in the near future! I highly recommend them to anyone looking for an insurance agency that puts customers first."
We responded:
"Thanks Mike. We look forward to adding your vehicle and motorcycle insurance to your plan!"
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Debbie Schuelke

December 12, 2025

5 out of 5 rating by Debbie Schuelke
"I am very happy bringing with you folks you go up and beyond what you have to I would tell anyone to look for you for instance"
We responded:
"Thank you Debbie! I’m very happy to hear about your positive experience! We appreciate you! "
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Kayla Palmer

November 26, 2025

5 out of 5 rating by Kayla Palmer
"Jake and Renee have always been great to us! Service you can always count on!"
We responded:
"Thank you so much for the feedback! We look forward to continuing to provide great service! If we can ever be of assistance, just let us know! "
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Anna Schmude

September 5, 2025

5 out of 5 rating by Anna Schmude
"Jake Webster State Farm Insurance is the best, not just for policies but thier customer service is out of this world! If they were a restaurant I'd eat there everyday just for the kind customer service. Everyone there is helpful and easy to work with."
We responded:
"Thank you Anna! Our customers are #1! "
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Isaac Rumbuc

September 3, 2025

5 out of 5 rating by Isaac Rumbuc
"Best service you could ever ask for!"
We responded:
"Thanks Isaac! Always our pleasure! "
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Garrett Kuss

August 6, 2025

5 out of 5 rating by Garrett Kuss
"I’ve been with Jake and his team for over 10 years, and they’ve been nothing short of excellent. Renee, in particular, has been incredibly helpful and knowledgeable. Anytime I have questions or need to update my policy, the process is smooth and stress-free. I’ve never had a single issue. Highly recommend them to anyone looking for reliable, top-notch insurance service!"
We responded:
"Thank you for the positive feedback Garrett! Your business is appreciated! "
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Jd Alkula

May 9, 2025

5 out of 5 rating by Jd Alkula
"Very helpful and good advice for insurance."
We responded:
"We appreciate your feedback JD! Thanks for letting everyone know about your experience! "
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Justina Okimosh

May 9, 2025

5 out of 5 rating by Justina Okimosh
"I loved the service here and got me in and out and was very nice and decent rates."
We responded:
"Thank you Justina! Buying insurance doesn’t have to be a hassle and we are always looking to make it as easy as possible! "